Frequently Asked Questions

We offer wholesale prices to professional hospitality and office customers. To consult prices and place orders via this platform, you need an approved wholesale account. Fill out our contact form and we'll set you up right away.

For wholesale orders we require a minimum of 200€ per order. For orders below 200€ please visit our retail website.

Roast Freshness

We roast 2-3 days in a week. We strongly recommend to rest our coffees at least 10 days after roast before brewing. Although most coffees will be fresher, the maximum cutoff we use are 12 days for retail bags, 16 days for KG bags on the day of shipping. (Including shipping times) Please feel free to communicate this to your customers. 

Most of our coffees are roasted based on orders. We aim to ship orders within 2-4 working days. In the rare case of exceptional delays we will keep you informed. 

Within Europe we ship with DHL Parcel. The shipping delay depends per country. Benelux orders usually take 1-2 days. European orders 3-5 days. 

International orders are shipped with DHL Express. The shipping delay is 2-3 days.

As a wholesale customer you enjoy 14 day payment terms. For a first order you might be asked to pay in advance.

As soon as your order ships you will receive a digital invoice by email with our bank account details.

Email us at [email protected]. We aim to reply within 24 hours during weekdays. Make sure to reference your order number. Please note that we don't do customer service via Facebook or Instagram. If you write us there we will refer you to [email protected].

Shipping Rates & Partners

Europe

Austria : DHL Parcel - 20€

Belgium : DHL Parcel - 10€ (free for orders > 335€)

Bulgaria : DHL Parcel - 25€

Croatia : DHL Parcel - 25€

Republic of Cyprus : DHL Parcel - 25€

Czech Republic : DHL Parcel - 25€

Denmark : DHL Express - 25€

Estonia : DHL Parcel - 25€

Finland : DHL Parcel - 25€

France : DHL Parcel - 15€ (free for orders > 600€)

Germany : DHL Parcel - 15€ (free for orders > 600€)

Greece : DHL Parcel - 25€

Hungary : DHL Parcel - 25€

Ireland : DHL Parcel - 25€

Italy : DHL Parcel - 20€

Latvia : DHL Parcel - 25€

Lithuania : DHL Parcel - 25€

Luxembourg : DHL Parcel - 10€ (free for orders > 335€)

Malta : DHL Parcel - 25€

Netherlands : DHL Parcel - 10€ (free for orders > 335€)

Norway : DHL Express - 25€

Poland : DHL Parcel - 25€

Portugal : DHL Parcel - 25€

Romania : DHL Parcel - 25€

Slovakia : DHL Parcel - 25€

Slovenia : DHL Parcel - 25€

Spain : DHL Parcel - 25€

Sweden : DHL Express - 25€

Switzerland : DHL Parcel - 20€

United Kingdom : DHL Parcel - 20€


United States, China, Middle East

Please contact us before making an order. We will help you make an order that optimizes boxing space (and hence cost). For a full 20KG box, shipping is 70€. We ship with DHL Express. 


Other countries

Please contact us for an personalized shipping quote.